PAYMENT POLICY
Effective Date: 13/12/2024
At Midnight Starz, we aim to provide a seamless and secure payment experience. By completing a purchase on our website, you agree to the terms outlined in this Payment Policy.
Accepted Payment Methods
We accept a variety of payment methods to accommodate our customers' needs. These include:
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​Credit/Debit Cards: Visa, MasterCard, and other major international cards.
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Online Banking: Transactions through supported local and international banks
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QuickPay Options: Including HitPay, Touch 'n Go, and QR Pay for faster and more convenient payments.
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E-wallets: Additional e-wallet platforms supported by HitPay.
​All payments are processed securely through our trusted payment gateway, HitPay, ensuring your transaction details remain protected.
Payment Processing
Payments are processed at the time of purchase. Orders will not be confirmed or shipped until payment is successfully received. You will receive a confirmation email upon successful payment. For online banking and QuickPay methods, please ensure you complete the payment process promptly. Delayed payments may result in order cancellation.
Payment Security
Your payment security is priority for us. All transactions are encrypted and securely processed through HitPay, which complies with industry-standard security protocols. We do not store your credit card or payment details on our servers. For more information about HitPay's security measures, please visit HitPay's Policy.
Failed Transactions and Payment Issues
In the event of failed transaction:
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Verify your payment details are accurate.
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Ensure your card or account has sufficient funds and is enabled for online payments.
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Contact your bank or payment provider for further assistance.
If the issue persists, please reach out to our customer service team at [email] or +60 12-823 3986, and we will assist you in resolving the problem.
Refunds for Payments
Refunds, if applicable, will be processed back to original payment method used during the transaction. Please allow 7-10 business days for refund to appear in your account, depending on your bank or payment provider's processing time. For more details, refer to our Returns & Refunds Policy.
Fraudulent or Unauthorized Transactions
If you suspect unauthorized or fraudulent activity on your account, contact us immediately at [email] or +60 12-823 3986. We also recommend notifying your bank or payment provider to secure your account.
If you have any questions about Payment Policy, please do not hesitate to contact our support team at [email] or +60 12-823 3986.​​​​​​​​​​​