RETURNS & REFUNDS

Eligibility for Returns

At Midnight Starz, we are committed to ensuring that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, you may request a return within 7 days from the date you received the item. To be eligible for a return, items must be in their original, unworn condition with all tags and packaging intact. Please note that sale items, as well as specific non-returnable products such as undergarments, are not eligible for return.​​​​​​​​​​

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How to Request a Return

To initiate a return, please contact our customer service team at [email] with your order number, the item details, and the reason for return. Our team will guide you through the return process and provide you with the necessary instructions on how to return the item. We will ensure that the process is clear and easy to follow for a smooth return experience.

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Refund Processing

Once we receive your returned item and inspect its condition, we will process your refund. Refunds will be credited back to the original payment method within 7-10 days. Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).​

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Return Shipping Costs

Return shipping is typically the responsibility of the customer, except in cases where the return is a result of our mistake, such as receiving the wrong or damaged items. For international returns, any customs fees or duties incurred during the return process will also be the responsibility of the customer.

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If you have any questions or need assistance with your return, our customer support team is available to help. Please contact us at [email] for prompt assistance. We value your satisfaction and are here to ensure your return process is as smooth as possible.